Orders and Shipping schedule
Loacker accepts orders through this Site for delivery within the United States ONLY. Unless otherwise stated, all of our orders ship with UPS or USPS. Loacker ships all orders from Memphis, TN. Orders received by 02:00pm CT on regular business days (Monday through Friday, excluding holidays) are shipped the same day. Any orders placed after the above referenced cut-off time of 02:00pm CT will be shipped on the next business day.
Warm Weather Shipping Policy
Due to high temperatures and perishable nature of our product/risk of melting, ground shipping is not available as a shipping method for deliveries to States with warm weather all year long. Therefore, ground shipping is not available from Memorial Day through Labor Day.
Shipping methods and fulfillment timelines during Summer
Orders placed between Monday and Wednesday (2 pm CT): delivered within 1-2 business days
Orders placed on Thursday by 2 pm CT with next day delivery: delivered the next business day
Orders placed between Friday, Saturday or Sunday: shipping out following Monday
To ensure product quality and freshness, we do not ship on Thursday – Sunday during warmer months or to warmer climates.
Find out more on Warm Weather Shipping (LINK)
During peak seasons such as Easter, Christmas and special sales or promotions, it may take up to three (3) additional business days to process your order prior to shipping. Due to the nature of our products, during the summer months from May through September or for shipments to warm areas, any orders placed after Wednesday at 2pm CT that are not shipped using next-day delivery will be fulfilled on the following Monday to avoid damages to Loacker products during shipping. We will let you know if any changes to the shipping schedule will be necessary due to heat or other weather conditions.
The deadline for next-day shipping is Thursday at 2pm CT, and any next-day orders submitted after that deadline will be fulfilled on the following Monday. If you live in an area where the climate is warm all year long we recommend using next-day delivery to avoid melting.
If you need delivery by a specific date, we encourage you to contact us at www.loackerusa.com/contact-us, and we will do what we can to accommodate your order.
For more information regarding shipping guarantees from our shipping providers, please see the UPS Service Guarantee, available at https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page.
Delivery by UPS or USPS is available from Monday through Friday. No delivery is available on Saturday or Sunday or during holidays, and UPS and USPS do not pickup orders on Saturday or Sunday or during holidays.
The following shipping rates will apply:
- If you do not meet the minimum required to get free UPS Ground Service shipping you will be charged the current shipping rate provided by the carrier and service level you select at checkout. Shipping fees are determined by the carrier and depend on shipping methods and your location.
- The minimum order value to receive free ground shipping is $50.00. If you wish to proceed with any other service than UPS Ground, Loacker will cover the cost of UPS Ground and you will be charged the difference in the fare.
All shipping thresholds are before tax and after discounts. Our available shipping services are summarized below:
- UPS SurePost
UPS SurePost is a hybrid UPS/USPS service that offers the reliability of UPS Ground service at a reduced cost. Your UPS tracking number will allow you to see your package’s progress through the UPS system, all the way up to the point when it is handed off to your local US Post Office for delivery to your home. Expect your package to arrive 1 to 2 days after the UPS-to-USPS hand-off.
This service is available for residential delivery only and allows us to ship small packages to all 50 States, PO Boxes and APO/FPO addresses. Shipments to AK, HI and APO/FPO addresses may take up to 6 weeks for delivery.
- UPS Ground
UPS Ground Shipping is available only to physical addresses in the 48 contiguous states. We cannot ship to PO Boxes and APO/FPO addresses via UPS Ground shipping method. For PO Boxes and APO/FPO addresses, please review the information about UPS SurePost, above.
- Expedited: UPS Second Day Air Shipping
UPS Second Day Air Shipping orders should be delivered by the end of the second business day after shipment. Expedited UPS Second Day Air Shipping is available throughout all 50 states to physical addresses. We cannot ship to any PO Boxes and APO/FPO addresses via the Expedited UPS Second Day Air Shipping method. For PO Boxes and APO/FPO addresses, please review the information about UPS SurePost, above.
- Expedited: UPS Next Day Air Saver
UPS Next Day Air Saver is available in parts of all 50 states to physical addresses where the UPS Priority Overnight delivery commitment is by 10:30am or noon. This service is not available in all areas of Alaska and Hawaii. Some delivery locations do not have UPS Next Day Air Saver availability. We cannot ship to any PO Boxes and APO/FPO addresses via UPS Next Day Air Saver method. For PO Boxes and APO/FPO addresses, please review the information about UPS SurePost, above.
Returns and Refunds
Due to the perishable nature of our products we cannot accept returns. If you are not completely satisfied with the condition of your order upon arrival, please contact Loacker’s Customer Service Team through this form www.loackerusa.com/contact-us within fourteen (14) days after you receive the order. Please provide detailed information and photograph(s) of any issue(s) you may have experienced with your order.
Once your complaint form has been received and processed, if our Customer Service Team can confirm the alleged defect based on the information and materials in your complaint form, Loacker will issue a refund based on the original payment method used for the purchase. For items given or received as a gift, Loacker is only able to issue a refund to the payment method used by the purchaser. The refund amount will include the purchase price of the returned product and any associated sales tax. Unless prohibited by law, any shipping and handling charges paid for the original purchase will not be refunded.
Loacker cannot be responsible for orders returned to us due to invalid addresses, or non-adherence to our shipping policies, as set forth below.